Help
Wherever you go on StarChefs, our goal is to provide a consistent, user-friendly
experience. But, like any four-star restaurant, we occasionally need to
tend to a particular guest's needs or unexpected situation. If you need
help, please let us help you!
Technical Problems If you see a missing link, get an error
message or encounter anything else that doesn't seem to be working, let
us know by clicking here
Jobfinder Problems Please click
here or call 212.966.7575 for costumer service. (click
here for FAQ)
Registration Information Can't register on the site? Not
sure if you filled out the correct form? Our site is free to roam, but
when you register you can get extra special attention! Click
here to Register (click here for FAQ)
Out of Date We certainly keep up with the times, but if
you find chef and restaurant information, or any other for that matter,
that needs an update, please let us know by clicking
here.
Recipe Search Can't find a recipe? Let us know and we may
be able to dig one up for you. If you'd like to share your own, visit
our QuickMeals section. And, if you just
want to vote for your favorite recipe go to our HotList!
StarChefs Store Tell us about your experiences shopping
on StarChefs or what products you would like to see added.Please click
here.
Newsletter If you don't get our newsletter register
here for news about our latest features and recipes. If you would
like to be removed from our newsletter mailing list please click here.
Audio or Video If you're having trouble listening or seeing
any of our streaming video and audio features, make sure you download
the appropriate software. Click here for instructions to download software
and other common problems.(click here for FAQ) We'd
also appreciate any comments or questions about the audio and video quality.Contact
us by clicking here.
Email Having a problem registering or logging on to your
StarChefs email account? Please click here.
General Feedback If your query doesn't seem to fit any of
these categories, just ask it here!
Table-Talk Visit our NewsGroups and debate away with your
fellow foodists.
Help on StarChefs
Audio and Video
Q- I'm having problems downloading the video.
A- In order to view any video you need to have the correct software installed
on your computer. On the bottom of each video page is a link to download
the specific player needed. Below are links to download the three types
of players StarChefs uses.
Real Player: http://www.real.com/player/index.html?src=downloadr
Media Player: http://www.microsoft.com/windows/windowsmedia/en/download/default.asp
QuickTime Player: http://www.apple.com/quicktime/download/
Q- When watching a QuickTime movie, it stops in the middle of playing.
A- When watching a QuickTime movie, you must allow time for the video
to download in order to view it seamlessly. If it stops while playing,
it means you must wait until the video is completely downloaded and then
play it again.
Q- When watching a video on Real Player or Windows Media Player, the picture
freezes and I can only hear audio.
A- This means that there is congestion on the Net, and there is a delay
in the signal reaching your computer. Please start the video over, or
log back on at a later time.
If you have any other questions please click
here to contact us.
Registration
Q- There are two different registration forms, how do I know if I filled
out the right one?
A- If you are a food lover but not working in any aspect of the food industry,
fill out the 'Foodist' form.
-or-
If you are working in any sector of the food/hospitality business, fill
out the 'Food Professional' form.
Q- Is the information you give when registering confidential?
A- Yes. All information entered on StarChefs is strictly confidential.
Q- If I already have a member name and password for the JobFinder, can
I use the same one?
A- Yes and No. Yes you can use your same user name and password. But when
you register, you are not automatically signed up under that name for
the Job-Board. If you want to have the same User Name and Password for
both the JobFinder and StarChefs Registration, you must sign up for both
separately, using the same information.
If you have any other questions please click here
to contact us.
Job Finder
Q- When I log in, it is telling me that I have the wrong password.
A- You might have your 'Caps Lock' key down when typing in your password.
The password field is case sensitive. This means you must type in the
password with not only the same letters, but also the same case as the
one in which you registered. For example if your password is 'Dog,' you
cannot type in your password 'DOG.'
Q- While navigating the JobFinder, I get a page that cannot be displayed.
A- Press the back button twice or retype in the URL for the Jobfinder
If you have any other questions please contact us at Help.
General StarChefs Technology
Q- How do I print a page?
A- To print a page, go to FILE, then PRINT. OR Press the PRINT icon on
your browser.
Q- When viewing a page, all of the pictures do not show up
A- Press the REFRESH button on your browser
If you have any other questions please contact us at Help.
Newsletter
Q - How do I sign up for your newsletter?
A- Click the link below to register for our newsletter and get information
on our latest features and recipes.
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